For additional policies and information please visit the FAQ page
WARRANTY AND TECH SUPPORT POLICY
AVdeals
provides a 30 day replacement warranty on all products with the
exception of some refurbished products which will be clearly
marked otherwise on the order form and the web page ( as is
or no refund). As with all warranties, abuse voids warranty. In the
case of a product failure and replacement ,the product will be returned
at Avdeals cost. Handling fee as listed below DOES NOT APPLY
in the case of a warranty replacement.
Please
note products that are to be returned for replacement will require
all original packing and accessories.
Prior
to returning a item please contact the manufacturers tech support
department to confirm that the item is faulty and request an incident
number. In order to obtain a RMA number please contact rma@avdeals.comand provide your order number, product and description of problem.
Please also include an incident or reference number from the manufacturer.
If you return an item without a RMA an exchange cannot be processed.
Please Note: A RMA number sometimes takes a few days to be issued.
The 30 day limit is based on when you request the RMA, not when
we issue it.
After
30 days all product warranties and tech support are provided by
and administered by the manufacturers of the products. Please contact
manufacturers directly regarding any claims or questions.
RETURN POLICY
NOTE:
NO RETURNS ON MOBILE VIDEO OR IN WALL SPEAKERS ONCE INSTALLED
ALL PROJECTOR LAMP SALES ARE FINAL. NO
RETURNS OR EXCHANGES.
In order to maintain extremely low prices on all our products, AVDEALS cannot provide units for customers to "test drive".
Unlike
many retailers AVDEALS never sells units which have been previously
sold, returned and repackaged as a new unit!!!!
If
a unit is returned it must be inspected, tested and then sold as
a refurbished unit. This results in a large loss to our company.
If
you are not completely satisfied with a unit purchased from us you
may return it within 30 days of receipt of item subject to the following:
Software once opened is non returnable
A handling / service fee of 20% of unit price plus original shipping
costs based on Fedex 3 day published rates will be deducted from
refund. If upgraded shipping method was used this cost is non
refundable.
Unit
must be in Factory New Condition and complete with all
accessories, and original packaging. The cost of any repairs
and or replacement of missing accessories will be deducted from
refund.
Unit
must be returned to us at your cost via UPS ground or UPS
ground INSURED for full value. Please retain the tracking number
for your records.
Prior
to returning an item please contact rma@avdeals.comfor an RMA number. If you return an item without a RMA number
the shipment will be refused . Please Note: A RMA number sometimes
takes a few days to be issued. The 30 day limit is based on when
you request the RMA, not when we issue it. Unit must be returned
to our warehouse with 15 days of issuance of RMA number
If
any warranty seals have been tampered with or if you have modified
or abused the unit in any way (3H upgrades, dents, etc.) No refund
will be issued.
If
more than 30 days has elapsed since receipt of item ( based on
courier records) Under no circumstances
will a refund be issued.
For
additional policies and information please visit the FAQ
page
